- Check-in Times
Please check in early at all airports – at least one hour before domestic flights, three hours for all flights to the USA and two hours for regional and other international flights. Unfortunately flights are occasionally overbooked. Please ensure that all your onward flights are reconfirmed at least 72 hours prior to flying.
- Delays and Costs
The Tourist’s Friend cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables, resulting in missed connections or unforeseen delays. Should there be additional costs due to missed connections, they will be for your account.
- Lost Luggage
Luggage that goes missing on scheduled flights is beyond our control, and often the airline’s too. The airport authority ultimately controls what happens to your luggage from check-in until it is put onto the aircraft. It is therefore a good idea to pack a small bag with your essentials and valuables, including any life sustaining medication, which can be carried with you as hand luggage. Pack a second bag containing non-essentials that can be loaded in the hold. If the second bag does not arrive timeously, you will still have your essential items on hand to see you through the first couple of days. We will assist, where possible, in tracking down lost luggage and ensuring that it gets to you as soon as possible.
- Misplaced Personal Items
Unfortunately we do not accept any responsibility for the misplacement of any personal items whilst on your travels. Naturally, we will endeavour to re-unite you with your misplaced items as soon as possible. Logistics may not always be favourable for the return of such articles, and it may be that you will be required to pay for arrangements, in some cases.